Setting up Warranties in Cin 7 Core

This continues on from our previous article on RMA within Cin 7 Core

Warranties are legally binding promises or assurances made by a seller or manufacturer regarding the condition, quality, or performance of a product or service they are providing. They serve to protect buyers by ensuring the goods or services meet certain agreed-upon standards.

Key Points About Warranties

• A warranty is a contractual obligation that forms part of the sales agreement, assuring the buyer that the product or service is free from defects.
  Warranties provide specific remedies, such as repair, replacement, or refund, if the product or service fails to meet the promised standards.
• Express warranties are explicit promises made by the seller, often in writing or through advertising, about the product’s quality or performance.
  Implied warranties are unwritten promises imposed by law, such as the implied warranty of merchantability, which guarantees the product is fit for its ordinary purpose.

Defining warranties in Cin7 Core

Warranties are defined in the final section of the RMA module under settings>Reference Books.  You can have several different types, to suits different segments of your product range and time limits can be set  as below.

Dates can be defined by days from sales order or invoice creation or delivery.

Warranties are then applied on the product card under inventory.

And appear under the sales module once each product assigned to that warranty type is sold.  This keeps a register of all products that you have s responsibility

for and their expiry date upon which your obligations to the customer are no longer valid.

Although you don’t necessarily need a warranty to run the RMA module it does help define a time limit for when an action applies to a sales if returned within a certain ti frame.  For example you could offer free shipping for those products under warranty whilst beyond that date, the customer should pay for it.  This gives an incentive for the customer to purchase from you as it operates as a form of guarantee of quality as they assume nothing will go wrong with the product and a certain amount of security that you as a supplier would not want the hassle of returned goods. It also puts a time limit on such claims so that the supplier does not have an over aching liability over their heads.  Warranties are also a good marketing opportunity as a form of protection insurance for the buyer.

Warranties can also be used for other purposes.  I encourage clients to use it as an up selling tool as a reminder for replacements.  This apply particularly to end of life products where software needs updating, or a new range is released and the expiry date filed could be used to trigger an engagement with the customer to purchase from you again.  This keeps customer loyalty and know that you are taking notice of their needs.

About the Author.

Malcolm Ford has worked in the area of Software implementation for over 15 years across UK, Ireland and the United States.  He particularly works with industries with complex product and manufacturing requirements as well as supply chain