One Advanced support reduced to skeleton.
Following our previous article things seem to be going from bad to worse for the One Advanced software brand. Since we first started reporting on this issue, customers being told that development had ceased, there was only a few hits to that article per months. Now it is getting to 3 to 4 a day even on weekends as the product appears to be wound down. We are in active talks with 5 clients in looking for a suitable replacement.
What have been the issues with One Advanced?
Many issues seem to relate to billing as invoices are not being raised and when this has been pointed out they are charged for products that they don’t even use. Others have cancelled the service only to be sent invoices and when they try to contact the accounts departments, they are given an email address that is no longer in use. Others have to chase them to pay the bills whilst others are delayed in responding and trip over the 90-day clause and pay for a program they can not use.
Others relate to the quality of the implementation with one user on trust pilot commenting that “Took nearly 12 months to make absolutely no progress” and still billed for the time.
Support is also an issue as when one user who had an urgent was told that support could not respond in time as they where in another country. Upon asking to speak to a supervisor “I was deliberately put on hold and forgotten about.” Other complain of tickets open in July and still open in October of 2023.
Over charging is also an issue with one customer stating that they had “paid over 30k with nothing to show for it”. Examples where given of quote totaling £700 for a 10 minute upload job and the comment “manual record keeping is better than this”.
There is positive feedback on the site which is mainly associated with particular support staff who have assisted with specific issues. Yet still the overall mark of “2.2” overall being poor and the sheer vitriol of some of the responses make it had to square with a software that is supposed to make your operations more efficient?
Our experience.
We are an independent group of business systems analysts who try to sort the best solution to fit the business requirements. We got involved with One Advanced a few years ago when a vendor we were dealing with withdrew from the UK market and we had to find a replacement. On the surface the solution seemed to fit the bill as the functionality was similar to the needs of our client base. It was only until we got under the hood that we found that the system was far to rigid for our requirements, and we moved on to other platforms. When they tried to then try to bill us for services that where not even rendered, we now knew what type of organisation we were dealing with so we cut ties pronto, and they soon realised that they had no grounds upon which to pursue us. For those business’s that have found that they are in a similar situation then please feel free to contact us and if you feel that you need to move to another provider then we can assist with that process.
